The point here is that they also realized it’s now much easier to close the loop. If you, inasmuch as you had an online conversation or typed in a few words and suggestions, and then the Tokyo Metropolitan Government decides to implement some of them—previously, all they could do was send a newsletter to everyone who participated saying, “Thank you for your contribution. We implemented these five things.” But now it can be extremely personalized, like “because of these words you said, the influence function of your utterance…” and “it’s you here in this spectrum of people represented,” and “that’s how you literally moved the needle,” and “now we’re doing this because of you.”

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