In 2014, our approval rate of the president at the time from the citizenry was just 9% and we specifically designed systems at the end of 2014 to start recovering some of that trust by asking people very simple questions: How do you feel about this controversial policy? Maybe it’s about Uber, so: How do you feel about people with no driver license picking up strangers they met on an app on their way to work and charging them for it? How do you feel? And of course, people feel very strongly. Some people feel it’s extractive, some people feel it’s sharing, it’s carpooling, however, people, by and large, agreed in the middle that, for example, undercutting existing meters is bad.

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