The point here being to put them into the language of the people is just like a judo, or depending on your inclination, aikido move, that says we used the citizens’ language — actually their complaints — to describe what needs to be fixed.
The point here being to put them into the language of the people is just like a judo, or depending on your inclination, aikido move, that says we used the citizens’ language — actually their complaints — to describe what needs to be fixed.