
So, re-telling their story from something that I have personally experienced, and now people have applied this method to what's called the sense-making tool, so that you can have like 10 people sitting around the table talking about their lived experience. And almost in real time, it can make sense of that conversation and reflect back to the people so that people who do not have the same lived experience can nevertheless understand what are they even talking about. This way, it is not to replace the people-to-people connection, but rather augmenting our civic muscle to make sure that we can understand and be more empathetic across longer cultural distances.